mGramSeva

Overview

The mGramSeva exemplar launched in Punjab is a mobile app designed for the gram panchayat water committee to collect and manage revenue and expenditure. The app is meant for members of the water management committee and collection agents. The collection agents can add consumers (or households), and generate bills and receipt acknowledgements.

Click the link below to explore the application features, configuration details and user guides.

Introducing mGramSeva | DIGIT Docs

Problems & Challenges

The current exemplar has been developed in collaboration with the Punjab State Government - Department of Water Supply and Sanitation (DWSS).

DWSS has developed more than 8500 water projects across Punjab. After the construction of these projects, the operations and maintenance of these are done by the GPWSC (Gram Panchayat Water Scheme Committee) consisting of members from the local bodies. For the projects that are handed over, GPWSCs are responsible for setting up the water charges, collecting the water charges from the households and managing the expenditure (O&M) for the project.

Due to various reasons, if a GPWSC is unable to fiscally manage the project - the asset deteriorates, water supply to the household is adversely impacted and vendors are unpaid - arrears pile up. For example, the electricity bill which is 75% of the O&M expenses is unpaid. Eventually, these arrears are presented to the State Finance Department for clearance.

Solution Design

mGramSeva helps digitise revenue and expense records of gram panchayat bodies.

Benefits

• Digital book-keeping

  • Maintain all receipt and expense records in digital format for all GPWSC as well as DWSS schemes

  • Easy consumer and vendor account generation and updation

• Accountability and Transparency

  • Handover of records from one to another Sarpanch easy and transparent

  • Dashboards to give easy and effective visualization of all data of schemes to all stakeholders

  • Helps in better planning and efficient fund management, leading to better services

  • Information sharing about GPWSCs’ performance with citizens helps build trust and confidence

• Payment Modes

  • Online payment through multiple options - Netbanking, Credit/Debit Card, Mobile Wallets, cash

• Alerts and Notifications

  • Digital bill and receipt on registered mobile numbers on WhatsApp and SMS

  • Active SMS alerts and reminders

• Consumer rating water quality

  • Citizens rate water quality, supply and overall service satisfaction in villages/wards

  • Easy to identify problems and improve water services

• Easy to use and environmentally friendly

  • Simple mobile app - saves time